Refund policy

This translation is provided for information only. The Polish version is binding.

The rules for withdrawal and complaints are set out in §§ 6 and 7 of the Terms. Their main points are summarised below.

Withdrawal from the contract

The Consumer may withdraw from the contract without giving any reason within 14 days of taking possession of the Product or, where it is delivered in several parcels, of taking possession of the last one. If the last day of the period falls on a Saturday or a public holiday, it ends on the next working day. Withdrawal is also possible before the Product is received. The same right applies on the same terms to a natural person running a business where the contract is not of a professional nature for that person.

Procedure

  1. Before the period expires, make a statement of withdrawal in one of the following ways:
    • through the customer account — the “Withdraw from contract” link in the page footer leads to the “Orders” section. After signing in with a code sent to the email address given in the order, select the order and the Products and confirm the statement. Before dispatch, withdrawal takes the form of cancelling the order; after delivery, of a return request;
    • by email to karstyl@interia.pl, stating the order number. The model withdrawal form annexed to the Terms may be used; this is not obligatory.
    The Seller promptly confirms receipt of the statement by email.
  2. Return or deliver the Product to: Karstyl, Spytkowice 572, 34-745 Spytkowice, Poland, within 14 days of withdrawing from the contract. A time for returning the Product in person must be agreed with the Seller in advance (tel. +48 601 836 919).
  3. The Seller reimburses the Product price and the delivery cost (up to the cheapest standard courier delivery offered in the Shop) within 14 days of receiving the statement. The Seller may withhold reimbursement until it has received the Product or evidence that it has been sent back.

Cost of returning the Product

The Consumer bears the direct cost of returning the Product. The estimated cost does not exceed 120 zł; the actual amount depends on the Product and the chosen carrier.

Condition of the returned Product

The Consumer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. The original packaging and proof of purchase are not required for a return. The Product must, however, be packed so that it is not damaged in transit.

Complaints

The Seller is liable for the conformity of the Product with the contract for 2 years from its delivery.

Procedure

  1. Complaints may be submitted by email to karstyl@interia.pl, by telephone at +48 601 836 919 or by post to the Seller’s address.
  2. The Seller asks for the order number, a description of the lack of conformity and the remedy requested and, where possible, photographs.
  3. The Seller responds to a complaint within 14 days of its receipt. If no response is given within that period, the complaint is deemed accepted.

If the Product does not conform with the contract, the Consumer may demand its repair or replacement and, in the cases set out in the Polish Consumer Rights Act, a price reduction or withdrawal from the contract. The Seller bears the costs of repair, replacement and transport of the Product under complaint.

Damage in transit

The Seller recommends drawing up a damage report with the carrier if a parcel is damaged. Not drawing up a report does not limit the Customer’s right to complain.